NAME RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT CONFIGURATION You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there. WebPublicUser Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm. Set( $WebPublicUser, 'guest' ); If you didn't name your public user 'guest', then change accordingly. The public user should probably be unprivileged and have the following rights CreateTicket ModifyCustomField ReplyToTicket SeeCustomField SeeQueue ShowTicket If you want the public UI to do anything useful. It should NOT have the ModifySelf right. AUTHOR Thomas Sibley LICENSE GPL version 2.