NAME RT::Extension::CommentOnCreate - Adds an optional Comment box to Ticket Creation INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::CommentOnCreate'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::CommentOnCreate)); or add RT::Extension::CommentOnCreate to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver CONFIGURATION Optional configuration options to control the width and height of the Comment textbox: Set($CommentOnCreateWidth, 80); Set($CommentOnCreateHeight, 190); These only apply if you have MessageBoxRichText enabled; otherwise it will inherit the global MessageBoxRichTextHeight attribute. AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT This software is Copyright (c) 2014 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991