NAME RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers SYNOPSIS # in RT config Set(@Plugins, qw(... RT::Extension::PriorityAsString ...)); # Specify a mapping between priority strings and the internal # numeric representation Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100)); # Fine-tuned control of the order of priorities as displayed in the # drop-down box; usually this computed automatically and need not be # set explicitly. It can be used to limit the set of options # presented during update, but allow a richer set of levels when # they are adjusted automatically. # Set(@PriorityAsStringOrder, qw(Low Medium High)); # Uncomment if you want to apply different configurations to # different queues. Each key is the name of a different queue; # queues which do not appear in this configuration will use RT's # default numeric scale. # This option means that %PriorityAsString and # @PriorityAsStringOrder are ignored (no global override, you must # specify a set of priorities per queue). You can safely leave them # out of your RT_SiteConfig.pm to avoid confusion. # Set(%PriorityAsStringQueues, # General => { Low => 0, Medium => 50, High => 100 }, # Binary => { Low => 0, High => 10 }, # ); INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::PriorityAsString'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::PriorityAsString)); or add RT::Extension::PriorityAsString to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT Copyright (C) 2008-2014, Best Practical Solutions LLC. This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself.