NAME RT::Extension::QuickCalls - Quickly create tickets in specific queues with default values SYNOPSIS You will need to enable the new QuickCalls portlet with a line like this in your RT_SiteConfig.pm file: Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage QuickCalls)]); This is the default portlet list with QuickCalls added to the end People can then choose to add the portlet to their homepage in Preferences -> RT at a glance To set up your Quick Calls, you will want to specify a Name and a Queue in the config file. The Name will become the Subject of the task unless you specify a Subject option. You can add other Ticket options as needed, such as Status. Additionally, if the SetOwnerToCurrentUser option is set, the ticket will be owned by the current user. Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'}, {Name => "Bar", Queue => 'Queue2', Status => 'resolved'}]); If a value is an anonymous subref, it will be called when the QuickCall is selected, and its return value filled in for the appropriate key: Set($QuickCalls,[ { Queue => 'General', Name => 'This will have the current time on the server in its content', Content => sub { my $date = localtime; return "When: $date\n\n"; }, }]); After you have added QuickCalls to your home page, you will be able to select one, click Create and be brought to the ticket creation page with multiple fields pre-filled. INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::QuickCalls'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::QuickCalls)); or add RT::Extension::QuickCalls to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT This software is Copyright (c) 2014 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991